Frequently asked questions
Are you pet friendly?
No, we are not pet friendly.
Do you have wi-fi?
We pay for the fastest service available in the Big Bend region. All of our properties are equipped with wi-fi routers. This does not in any way guarantee internet will be available for your stay. We are incredibly remote (which is probably why you're coming to visit us!) and county-wide outages are a real thing.
Do you provide firewood?
All of our properties come with fire pits, but no, we do not provide or sell firewood. Cottonwood grocery store in Study Butte (about 5 miles away) is the only location nearby to purchase firewood, and many other supplies.
Where are the nearest places to eat?
Starlight Theater, High Sierra Bar and Grill, La Posada Milagro, La Kiva, Chili Pepper Cafe, and Rio Bravo Mexican Restaurant are all within 5 miles of all of our properties.
What time is check-in and check-out?
We have a self check-in process that allows folks to come any time they'd like. No need to check in with us if you're expecting a late arrival.
Check-in is any time after 3pm.
Check-out is by 10 a.m.
I want to talk to someone on the phone or book on the phone!
In order to be as efficient as possible we do only take bookings online. We are accessible 8am to 8pm CST, 7 days per week by email or chat. Inquries are answered in the order in which they are recieved.
I booked a casita, now I have additional questions!
You will receieve a PDF document with self check-in instructions 5-7 days prior to your check-in date. This will have information about accessing the property, wi-fi network names, and much other important information to make your stay comfortable and safe! Please keep an eye out for this as it can often end up in a spam or junk folder.
As always, feel free to reach out to us over email if you have questions not covered in these FAQ's.
What is your cancellation policy?
7 days or less before your arrival date – no refund
8 – 14 days before your arrival date – 50% refund
15 days or more before your arrival date – 100% refund
If you need to cancel, please send us an email requesting a cancellation for our records.
Where do I check in?
We provide self check-in information to your email 5-7 days prior to your arrival with directions and access codes. "Self Check-in" means that you're given the information necessary to arrive at your property on your own. This is especially helpful if you're planning a late arrival: no need to be here at any specific time! If you can't find your check-in information be sure to check your "junk" or "spam" folder as they can sometimes end up there!
What to expect when visiting the Big Bend
We are in the Chiuhuhuan desert. That means you might come across critters, both indoors and out. Snakes, scorpions, and other wildlife are part of what makes this area so wonderfully wild. Please be aware of your surroundings, and watch your step. (We recommend bringing a flashlight as there are no streetlights in Terlingua!)
Utility outages are also a common experience for everyone who lives and frequently visits the area: If you experience a power or internet outage it is likely happening for everyone in the area and can often take over 2 hours to restore, as crews are dispatched out of Alpine. And while our water crew is locally based, we are on a rural system. Outages are rarely longer than a few hours, but they do occasionally happen.
If you find yourself experiencing any of these issues while staying with us feel free to reach out by email and we will let you know if we have updates on when things will be up and running again.
We provide this information ahead of time so you know what to reasonably expect when visiting the area. We do not provide refunds for situations out of our control, but we will do our best to make sure you are comfortable.